Question 1

I forgot my shoes/things etc. in the loft. What should I do?

Accepted Answer

In the entrance to the loft is the Lost & Found Box, where forgotten items are placed. The best way to pick up the lost items is to simply come and pick them up.

Question 2

What robe should I wear?

Accepted Answer

It is important that you feel comfortable and that you can move freely in the clothes. For certain courses such as Contemporary Basic or Breaking, it is advisable to wear long trousers as some exercises are also performed on the floor.

Question 3

I would like to take a look, what is the possibility?

Accepted Answer

To get a taste of it, there is the option of booking individual tickets for the respective courses (online or on site) or using our own vouchers for promotional campaigns.

Question 4

I'm not sure what level of dance I am. How do I find the right course?

Accepted Answer

Our courses are divided into 'beginner', 'intermediate' and 'advanced'. If you are unsure, you can try out the desired course with a single ticket. These can be booked on our website or directly before the lesson with the teacher.

Question 5

Can I join a course during the semester?

Accepted Answer

Yes. You can also contact the:the teacher:in advance and clarify what is required for the lesson.

Question 6

How can I register for courses?

Accepted Answer

On our website you will find all the offers for our courses. However, you can also buy a single ticket directly before the lesson from the teacher or by email at kurse.workshops@redsapata.com (mailto:kurse.workshops@redsapata.com)log in.

Question 7

How do I find the loft?

Accepted Answer

We have directions on our website:  h(https://www.sonnensteinloft.at/post/wegbeschreibung)ttps://www.sonnensteinloft.at/post/wegbeschreibung(https://www.sonnensteinloft.at/post/wegbeschreibung)

Question 8

What if I want to book a semester ticket after an individual course, will the individual course be deducted?

Accepted Answer

Yes. The single hour will be deducted from the semester ticket price.

Question 9

Is there a student discount?

Accepted Answer

No, unfortunately, we don't offer a discount for students.

Question 10

I bought a 10-ticket for myself and my partner, does this count as a 1 appointment deduction when attending the same appointment or as 2?

Accepted Answer

When buying a 10-ticket for 2 people, 2 dates will be deducted from the 10 when attending the same course date. Buying a 10-ticket for 2 people is equivalent to buying 2 5-tickets. It is not possible to transfer the 5 or 10 card.

Question 11

Can I attend several courses with my 5 or 10 class card?

Accepted Answer

Yes, but the number of minutes must be the same or less than the 5 or 10 card.For example, a 10-card 90 min would be compatible with K-Pop 90 min, Contemporary Basics 90 min or Streetdance Advanced 70 min.

Question 12

The online payment didn't work, can I also pay on site?

Accepted Answer

Yes, you can pay on the spot. Simply speak to the relevant person at the cash register at the bar.

Question 13

Money was deducted from my online payment, but unfortunately I did not receive a confirmation. What now?

Accepted Answer

Unfortunately there are communication problems between our payment service provider and our webpage host. If the money has been debited, this is entered in our system, if not, we ask you to come to us with the respective account statement and show it to us so that we can investigate it.

Question 14

How long is the 5 or 10 card valid?

Accepted Answer

The 5-ride card is valid for 2 months from the date of purchase. 
The 10 card is valid for 4 months from the date of purchase.

Question 15

Can the 5 or 10 card be transferred to a third party?

Accepted Answer

The 5 and 10 tickets are not transferrable to other people and are only valid for the buyer of the respective ticket.

Question 16

I got sick, can I have the single ticket credited to my account?

Accepted Answer

Yes, email us at kurse.workshops@redsapata.com (kurse.workshops@redsapata.com)and we issue a voucher for a class of the same number of minutes.

Question 17

Is there a sibling discount?

Accepted Answer

Yes, when purchasing semester tickets and all-ins, there is a sibling discount of 20% for semester tickets and 40% all-in for each additional family member. This can be picked up on site in the Sonnensteinloft.

Question 18

What advantages does the VIP semester ticket offer me?

Accepted Answer

With the VIP semester ticket you have access to all courses of your choice in the selected semester. You also get a 30% discount on workshops and events/showings.

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